The BSS Group plc - Annual Report & Accounts 2010 : Our Business Model

Our Business Model

From Product Offering...

Sustainable sourcing is important to us and we work with the manufacturers to develop a relationship that is reasonable and fair to all parties
Latest product innovation and market leading brands at competitive prices
We use our experience and knowledge to best advantage
We are good at growing business and taking advantage of the commercial opportunities in the marketplace

Top Brands

Our buyers deal directly with the manufacturer starting with the top brands in the market to our own brands

Customer Led Product Planning

Product development starting with the customer

Overseas

We source mainly from European manufacturers but our Overseas Procurement team specialises in passing on great value to our customers whilst upholding our ethical standards

To Distribution Centres...

Our success is underpinned by keeping close to our customers and the markets
11 distribution centres across the UK
Each distribution centre is an intrinsic part of an individual business, designed to deliver the best customer service to each respective marketplace

Distribution Centres

11 distribution centres in the UK

Specialisation

We have also established four specialist branches for renewable and drainage

Leading UK Distributor

Specialist distribution of plumbing, heating, drainage and maintenance, repair and overhaul product

Delivered to...

We own and operate a modern transport fleet of over 900 vehicles ensuring excellent value for money and total customer service ownership
Next day delivery of standard products is a fundamental part of our customer service with branch stocks and customer orders being delivered through the night across our network
As we carry comprehensive stocks at each branch the same day availability is a significant service benefit offered to customers as a consequence of our business model

Our Transport Fleet

We have over 900 vans / trucks and 51 trailers moving the equivalent of over 30,000 pallets of products to branches each week

439 Branches

We have 439 branches operating across our three Divisions in the UK and three branches in Ireland

External Suppliers

For business continuity purposes, some of our key suppliers have the ability to deliver directly to our branches or to the customer

All Our Branches, the Construction Site or the Factory Floor

439 branches in the UK and three in Ireland
We remain alert to changing customer requirements and are flexible to their needs
Creating good returns for our shareholders

Service is Key

Our branch based, sales focused approach ensures we deliver constant high levels of customer service

Branches

Our branch staff take pride in going the extra mile. As a national organisation we believe in local service

In excess of 100,000 stock lines are available across the Group at any time

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